Quality Management

Measuring up to your standards.

Quality assurance meets quality control.

Cleveland’s quality assurance plans are drawn up fresh for each project. That means all materials installed and workmanship will get a passing grade. Our managers will then make quality control inspections to verify all features of the work measure up.

Our Approach to Quality Control

After establishing your project’s specific quality assurance (QA) plans, our managers are responsible for implementing quality control (QC) inspections that verify all features of the work installed on your project are in conformance with the plans and specifications.

Subcontractor QA and QC.

All subcontractors are required to provide their own quality assurance plan that aligns with the project's overall QA plan. Once reviewed and approved, our managers will serve as the watchdog and enforce each subcontractor QA plan.

Our Quality Assurance/Quality Control plans cover:

  • Plans and specifications requirements
  • Requirements of the authority having jurisdiction
  • Requirements of the project owner
  • Cleveland's requirements
  • Plans and document tracking
  • Requirements of material manufacturers


A. We have established a written Quality Management Program that establishes the processes and procedures to be followed on all Cleveland projects. Our program works to ensure the entire project team is working to complete your project to the highest quality standards. For more information, contact Dan Williams, Cleveland Construction’s Quality Control Manager at 440-255-8000.

A. Due to the ever-changing nature of construction and significant differences in project requirements, our Quality Management Program does not provide details for managing every quality issue. However, a project-specific quality management plan will be developed for each project which adheres to our procedures and policies. Our Quality Management Program provides guidelines that will improve the quality of Cleveland’s work as well as the work of our subcontractors.

A. Quality Assurance (QA) focuses on planning and processes which are designed to prevent defects. Quality Control (QC) is the testing and inspection that takes place to detect defects. QC either validates or invalidates the QA process. If QC discovers any defects then the QA process needs to be improved.

A. Solid QA (processes/planning) and QC (testing/inspection) at each phase of construction is what drives a quality-oriented project.

A. As discussed above, each phase of construction has its own unique challenges. The hallmark of a good QA/QC plan is taking careful consideration of and planning for the various elements of construction which are more likely to result in defects, coupled with careful inspection and evaluation of those elements.

A. Every project team member has a role to play in a successful Quality Management Program (QMP).

Project Managers and Superintendents develop the project-specific QMP, schedule and conduct meetings, and implement the program.

Site Quality Control Managers (where applicable) and/or Superintendents participate in the meetings, conduct the inspections, and distribute/maintain nonconformance logs.

The Corporate QA/QC Manager assists the entire project team with all aspects of the QMP, conducts periodic site audits, and establishes metrics to quantify successes and failures in order to make program changes as needed

A. Subcontractors play an integral part in a quality-driven project. They may be involved in initial constructability reviews, review of plans and specs, and scheduling decisions. Subcontractors are fully involved in preinstallation meetings, in addition to all inspections and material verifications.

A. Preparatory meetings are generally two-fold:

Preconstruction meetings help to familiarize contractors with the basic elements of the project, such as orientation requirements, general and site-specific safety, schedules, billing procedures, logistics, etc.

Preinstallation meetings are conducted to ensure that the construction of a particular feature of work will meet all design and contractual requirements. Tests and inspections are planned for and scheduled during this meeting.

The goal of all preparatory meetings is to set up the entire construction team for success.

Now that you're familiar with our Quality Assurance approach, let’s talk about your next project. Contact one of our specialists found on Our People pages or send us a message using our contact form.